What are your shipping options?
Domestic Orders (USA)/NOT International
Please do not ship to the APO, or we will have to immediately cancel the order.
We ship from Atlanta, GA in USA under the name Simplebeads.
What time should I be expecting my order?
If you ordered during a FREE gift with a minimum dollar purchase sale:
14-16 day Shipping
If you ordered during a regular day (not during a big gift sale):
7-10 Day Shipping
What are our business days?
Monday - Friday: 7AM EST. - 9PM EST.
Can I track my order?
You can find your tracking number in the email you received when we shipped your order :) If it is not appearing in the confirmation email, please check the email sent from PayPal in regard to the purchase of your order. When the items have been shipped, then the updated email should showcase a tracking number.
Click on this button, enter your tracking number, and you should receive a notice about your order!
IMPORTANT SHIPPING INFORMATION
Our system must verify that the address you enter during checkout is a valid address. If our systems detect an error in your address, your order will be put on hold and we will email you, this could cause a delay during the handling period. Please double check your address during checkout!
Customers are responsible for all claims to USPS
All our gift sale products are showcased in our SALES page. We will look at the timing of your order - when made - and match to whichever sale you ordered it in. We will add the products in the same package as your order. If you believe that you did not receive the gift in your package, please email us at of your order number or name.
I THINK MY ORDER IS LOST IN THE MAIL
If you have a tracking number and you see that your order is not moving in its transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with USPS here: https://www.usps.com/help/claims.htm
All claims are customers responsibility with the carrier. We do not issue refunds when orders are lost in transit. We recommend choosing a shipping method that includes insurance.
RETURNS AND EXCHANGES
Yes! You have 14 days for clothing and 7 days for jewelry starting from the time your tracking number says you received your order. (Please see our Holiday Return Policy as it overrides our standard return policy)
The customer will responsible for shipping to us, we recommend that you use tracking and insured shipping . Please use a padded envelope/bubble mailer when shipping jewelry. We will not be held responsible if we receive it damaged or lost. All items must be returned in the same condition which you have received it. Once we receive the package sent to us, we will review the returned items and if approved we will process your refund. We hold the right to refuse any return, therefore please double check to make sure there are no stains, clothing has not been washed and all tags are not removed. If in the event that we do not approve the returned items, you will be notified by email and we will ship the item back to you.
We do not refund original shipping charges. Please allow up to 7 days for your refund so show in your account.
HOW DO I PAY
We currently accept Paypal and Credit/Debit card payments. You do not need a Paypal account to pay.
CAN I CANCEL OR CHANGE MY ORDER
No, unfortunately once you place your order it cannot be canceled or changed. However, it can be returned. Please see our return policy.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
Please open, examine and try on the items you have purchased immediately after receiving your order. You must report a damaged item within 2 days of when your tracking says you received your order. Picture proof must be provided.
In the rare case that you do receive a damaged item we will send you a brand new one free of any charges. You will be emailed a new tracking number.
Once picture proof is provided we will examine the item and determine whether or not it is minor human error. We hold the right to refuse a reshipment of an item, so if we do determine the damage is just minor human error we will not process the reshipment of the item.
We stand by our items with pride, therefore we will provide a reshipment of a damaged item up to 2 times if needed. We can only reship the same item as the damaged item that you originally purchased. If the damaged item that you originally purchase is not in stock you may choose a new item of equal or lesser value.
CAN I SHOWER WITH MY JEWELRY ON
Our jewelry is not waterproof. Please take care of the jewelry well and try not to shower, swim or exercise with them on.